Refund policy

Return & Refund Policy for Special Edition Books

1. All Sales Are Final (For Signed, Numbered, or Limited Editions)

• Due to the exclusive nature of special edition books, all sales are final, and we do not accept returns or exchanges unless the book arrives damaged or defective.

2. Returns for Damaged or Defective Items

• If your book arrives damaged during shipping, you must notify us within 7 days of delivery with:
  • A clear photo of the damaged item.
  • A photo of the packaging (if visibly damaged).
• We will replace the book (subject to availability) or issue a store credit/refund.

3. No Refunds for Buyer’s Remorse

• We do not accept returns for change of mind, accidental orders, or dissatisfaction with the book’s content.

4. Pre-Order & Limited Editions

• Pre-orders are non-refundable once the book is shipped.
• If the book is a numbered or signed edition, we cannot replace it with an identical copy in case of damage. However, we will work with you on a resolution (e.g., partial refund or exchange for an unsigned version, if available).

5. Shipping Issues

• If your package is lost in transit, please contact us. We will work with the carrier to locate it, but we are not responsible for stolen packages marked as "delivered."

6. How to Request a Return

• Contact us at storybycollins@gmail.com subject heading "DAMAGED RETURN" with your order number and supporting photos.
• If approved, we will provide return instructions (for damaged items only).